Refund policy

7-Day Check Warranty

  • 🛡️ At Kashaf- E- Store, client satisfaction is our priority. We offer a 7-Day Return & Exchange Policy if you receive a damaged, broken, or incorrect product.

Eligibility Conditions for Returns

To be eligible for a return or exchange, please ensure:

  • 📦 The item must be unused, unaltered, and in the same condition that you received it.

  • 🏷️ It must be in its original premium packaging.

  • 📹 Unboxing Proof: We highly recommend our customers record a short video while opening the parcel for the first time. If the item is damaged inside, this video acts as direct proof for instant replacement.

How to Initiate a Return?

  1. Contact our customer support via WhatsApp (+92 327 6336784) or Email (kashafusaa@gmail.com) within 7 days of delivery.

  2. Share your Order ID along with pictures or a video of the issue.

  3. Our team will verify and arrange a replacement or refund within 3–5 working days.